could not resolve host: reg.teamdrive.net

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could not resolve host: reg.teamdrive.net

Postby lucky » 16 Jul 2018, 20:26

Hi,

one of my team space users uses access to the team space via web browser/login. After successful accessing documents the other day, the browser now complains:

Code: Select all
could not resolve host: reg.teamdrive.net. Name or service not known.


Any hints to recover this user?

Best regards,
Lucky
lucky
 
Posts: 30
Joined: 14 May 2009, 17:41

Re: could not resolve host: reg.teamdrive.net

Postby Kenneth » 18 Jul 2018, 09:12

Is the user still experiencing this issue? Which URL did the user use to access the web client?
Kenneth
 
Posts: 1237
Joined: 29 Aug 2012, 15:11

Re: could not resolve host: reg.teamdrive.net

Postby lucky » 20 Jul 2018, 19:28

Hi Kenneth,

the URL which was used, was: https://webportal.teamdrive.net/

But, since today, the issue disappeared without any change on the computer, still using the same URL from the browsers bookmarks. Everything is ok, now. Weird.

Anyway, thanks for the support.

Best regards,
Lucky
lucky
 
Posts: 30
Joined: 14 May 2009, 17:41

Re: could not resolve host: reg.teamdrive.net

Postby Kenneth » 23 Jul 2018, 11:00

We were updating our servers last week. The problem could have stemmed from that.
Kenneth
 
Posts: 1237
Joined: 29 Aug 2012, 15:11

Re: could not resolve host: reg.teamdrive.net

Postby lucky » 23 Jul 2018, 22:57

Hi Kenneth,

We were updating our servers last week. The problem could have stemmed from that.


This could be an explanation. Anyways, it works again. That's the key. Let's close this thread.

Thx!
Lucky
lucky
 
Posts: 30
Joined: 14 May 2009, 17:41


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