Log in error

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Log in error

Postby Ponikwar » 18 Jul 2018, 13:55

Hi together,
we are a small tax advisory and have started providing teamdrive spaces to clients to safely Exchange data.
One of our new users reported that the log-in to the online Interface (https://teamdrive-inbox.cds-systeme.de/) under Mac using Chrome works fine, while there are error Messages under Mac unsing Safari browser and on his Windows Desktop (with both Chrome and Safari).
Error message apparently is about incorrect user / Password. Any idea? Apparently they tried numerous times with other colleages as well (so, no mistyping).
Any idea?
Ponikwar
 
Posts: 1
Joined: 18 Jul 2018, 13:46

Re: Log in error

Postby Detlef Schmuck » 23 Jul 2018, 18:38

Hi, it might be a problem that the Clients are registered on a different Domain which is not supported by the URL/Server you try to connect to.

Try this link: https://webportal.teamdrive.net/

In case it does not work, you need to contact techsupport at TeamDrive in hamburg info@teamdrive.com

They need to know the username of the customer who hast a problem logging in.

best regards
detlef
Detlef Schmuck
TeamDrive Team Member
 
Posts: 651
Joined: 07 Jul 2008, 19:20


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