Teamdrive client doesn't sync anymore

Teamdrive client doesn't sync anymore

Postby Jeroentje » 01 Feb 2020, 15:56

Hi all,

Since yesterday afternoon (14:26) my TD client doesn't sync anymore. I use the MacOS client 4.6.7 on MacOS Mojave. I upgraded this morning to TD client 4.6.8 but no change.

In the logs I find some messages like:
Code: Select all
20-01-31 14:26:08.139 [Info]     ASAP0 CSynchronizerTask-1 CSpace.cpp:scheduleOfflineAvailableSpaceTaskAsap(4609) scheduleOfflineAvailableSpaceTaskAsap
20-01-31 14:26:08.141 [QWarning] ASAP0 CDownloaderTask-1  Execution of PAC script at "http://wpad/wpad.dat" failed: De bewerking kan niet worden voltooid. (NSURLErrorDomain fout -1003.)
20-01-31 14:26:08.201 [Log]      ASAP0 CDownloaderTask-1 CHostServerProtocolV3.cpp:readOneSpaceReply(818) (GET,200,ATransfer::HostServerStatus (16),ATransfer::HostServerErrorCode (eHostServerErrorFileNotFound))CTransferUrl("http://td2ec2in4mv1euwest.teamdrive.net/primespace/getblob/FXQK5FZ.....1XBRGQ7/spid~71953/rid~1/boff~0/dlen~104...60/pv~2/ts~15...7168/auth~1ISY8W.....zh5TQX_-aWe.....ilDU" , 1) 228 0
20-01-31 14:26:08.202 [QWarning] ASAP0 CDownloaderTask-1  Execution of PAC script at "http://wpad/wpad.dat" failed: De bewerking kan niet worden voltooid. (NSURLErrorDomain fout -1003.)
20-01-31 14:26:08.225 [QWarning] MAIN  qrc:/qml/InterfaceElements/ActivityDelegate.qml:84:12: Unable to assign [undefined] to QString
20-01-31 14:26:08.225 [QWarning] MAIN  qrc:/qml/InterfaceElements/ActivityDelegate.qml:124:11: Unable to assign [undefined] to bool
20-01-31 14:26:08.225 [QWarning] MAIN  qrc:/qml/InterfaceElements/ActivityDelegate.qml:68:11: Unable to assign [undefined] to QString
20-01-31 14:26:08.225 [QWarning] MAIN  qrc:/qml/InterfaceElements/ActivityDelegate.qml:69:12: Unable to assign [undefined] to int
20-01-31 14:26:08.225 [QWarning] MAIN  qrc:/qml/InterfaceElements/ActivityDelegate.qml:95:12: Unable to assign [undefined] to QString
For my convenience I changed some pieces of character strings to dots (.....)

But these messages can also be found prior to the moment the TD client stopt with syncing.

In another log I found messages like:
Code: Select all
706(20-02-01 10:32:56 HTTPCONS):line: ""
706(20-02-01 10:32:56 HTTPCONS):Doing retry after error:
706(20-02-01 10:32:56 HTTPCONS):sendRequestWithBody("/api/getFileOverlay?spaceId=1&filePath=/xxxx%20xxxxxx%20xxxxx%20xxxxx.docx"): ERROR. connect()  failed: Connection refused
706(20-02-01 10:32:56 Error):TDFetcher : connect()  failed: Connection refused
706(20-02-01 10:32:56 Info):LoadRequest Failed: "/Users/jeroen/Spaces/xxxxxx/xxxxxxxxxxx.docx"
706(20-02-01 10:32:57 Info):Connection error in TDFetcher: connect()  failed: Connection refused
706(20-02-01 10:33:05 Info):setMenuItems request : /api/contextMenuItems
706(20-02-01 10:33:05 HTTPCONS):sendRequestWithBody("/api/contextMenuItems"): ERROR. connect()  failed: Connection refused
706(20-02-01 10:33:05 Error):setMenuItems() : connect()  failed: Connection refused
706(20-02-01 10:33:08 Info):Connection error in TDFetcher: connect()  failed: Connection refused
706(20-02-01 10:33:14 Info):Connection error in TDFetcher: connect()  failed: Connection refused
706(20-02-01 10:36:16 HTTPCONS):line: ""
706(20-02-01 10:36:16 HTTPCONS):Doing retry after error: connect()  failed: Connection refused
706(20-02-01 10:36:17 HTTPCONS):line: ""

I would like some support, because I don't have enough knowledge to understand what is written to the logs. Does anybody has some suggestions ?

Kind Regards,
Jeroen
Jeroentje
 
Posts: 2
Joined: 10 Nov 2017, 18:34

Re: Teamdrive client doesn't sync anymore

Postby Kenneth » 04 Feb 2020, 09:43

There could be other issues (unfortunately the snippets you sent do not provide enough information) but it looks like you're having network problems and based on some of the errors I am able to see it may have something to do with a proxy server or another application regulating incoming and outgoing connections. Please whitelist our URLs in your network as necessary: https://forum.teamdrive.net/viewtopic.php?f=24&t=3317#p9677
Kenneth
 
Posts: 1237
Joined: 29 Aug 2012, 15:11


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