Space has a green check mark but is not completely synched

Space has a green check mark but is not completely synched

Postby Eduardo » 20 Apr 2020, 14:51

Dear Teamdrive Support,

One of our users of the TD Software (Version 4.6.7) gets shown a green check mark (while on Finder) on a Space he administers, even though whole subfolders and files inside the Space aren't synching at all. Only one Space is affected by this problem, and he's the only one who has access to it. Teamdrive also shows the available offline icon on the Space.

Is this a known bug? What would you recommend us to do in order to solve this problem?

Thanks in advance
Eduardo
 
Posts: 1
Joined: 20 Apr 2020, 14:23

Re: Space has a green check mark but is not completely synch

Postby Kenneth » 22 Apr 2020, 11:47

The user should update to the latest version (4.6.9).
Afterwards, the user should restore the Space https://forum.teamdrive.net/viewtopic.php?f=22&t=3370#p9759
Kenneth
 
Posts: 1237
Joined: 29 Aug 2012, 15:11


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