Synchronisation not working

Windows related issues and questions

Synchronisation not working

Postby hansvdb » 28 Jan 2019, 07:57

On a laptop running windows 7 it seems a Space is 'stuck'. The icon of Teamdrive in the taskbar indicates it's synchronising and 337 files to go. Three hours later no progress and in fact the count increased to 340 files to go (someone added/changed 3 files on another machine).

Do you have any idea how to check what might be causing this? Any diagnostics to run on this account/space?

Thanks in advance!
hansvdb
 
Posts: 2
Joined: 28 Jan 2019, 07:50

Re: Synchronisation not working

Postby Kenneth » 28 Jan 2019, 08:51

Go into the settings and send us the logs. Please describe the problem when sending the logs.
Kenneth
 
Posts: 994
Joined: 29 Aug 2012, 15:11

Re: Synchronisation not working

Postby hansvdb » 28 Jan 2019, 12:20

ok, just did so. Thanks!
hansvdb
 
Posts: 2
Joined: 28 Jan 2019, 07:50


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