Android Phone lost with TD installed : what should I do ?

Android Phone lost with TD installed : what should I do ?

Postby thieume2 » 01 Aug 2018, 14:23

Hello,

My wife has lost her Android phone with TD installed (and sensitive informations in the Spaces). What shall I do to avoid the stealth of data ?
- Changing TD password ?

What else ?

Remark : there is a PIN code on the phone.

Regards,
Matthieu.
thieume2
 
Posts: 9
Joined: 24 Dec 2010, 15:07

Re: Android Phone lost with TD installed : what should I do

Postby Kenneth » 03 Aug 2018, 10:03

Change the password is a start. If you contact us and give us more information we can also wipe the device remotely. This would only work if you are still logged in. We could also delete the device from your list of devices. With this step you would not have to change your password but the next time the client connects to the server it will receive the information that the device has been deleted and the user will need to log in again. In this case, no information will be deleted.
Kenneth
 
Posts: 961
Joined: 29 Aug 2012, 15:11


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