SecureOffice PDF Annotations

SecureOffice PDF Annotations

Postby rosch » 08 Oct 2013, 16:24

Hello,

We just found a rather small but really annoying problem with secure office.
TeamDrive and Secure office is being used by several of our users to sign PDF files on their mobile devices while on the road.
The annotations are saved in a "version 2" :) and can be seen when opening the document later with Acrobat reader.
Unfortunately they cannot be printed with the document.:o The usual howto´s for Acrobat reader do NOT help.

The problem is specific to TD SecureOffice, we found no problem with the "SignMyPad" App for instance.
We have to fix this soon, otherwise users will revert back to SignMyPad and Dropbox. :evil:

regards
Robert
rosch
 
Posts: 19
Joined: 17 Apr 2013, 22:02

Re: SecureOffice PDF Annotations

Postby Kenneth » 08 Oct 2013, 16:26

Thanks for the heads up on this situation. We will have to communicate this with Picsel, the creators of Smart Office, and try and find a solution.

Kenneth
Kenneth
 
Posts: 947
Joined: 29 Aug 2012, 15:11

Re: SecureOffice PDF Annotations

Postby rosch » 21 Oct 2013, 15:55

Any news on this issue?

rgds
Robert
rosch
 
Posts: 19
Joined: 17 Apr 2013, 22:02

Re: SecureOffice PDF Annotations

Postby Kenneth » 23 Oct 2013, 15:50

Unfortunately, no. We have contacted Picsel and are waiting to hear back from them regarding the issue
Kenneth
 
Posts: 947
Joined: 29 Aug 2012, 15:11

Re: SecureOffice PDF Annotations

Postby rosch » 15 Nov 2013, 11:33

Are there any news on this?

please help
Robert
rosch
 
Posts: 19
Joined: 17 Apr 2013, 22:02

Re: SecureOffice PDF Annotations

Postby Kenneth » 15 Nov 2013, 12:33

We haven't heard anything from Picsel regarding a fix for this issue. We are still waiting for this to be solved as well.
Kenneth
 
Posts: 947
Joined: 29 Aug 2012, 15:11

Re: SecureOffice PDF Annotations

Postby rosch » 27 Dec 2013, 13:24

We installed the new version 621/622 a few days ago, unfortunately the bug is NOT fixed.
Do you (Picsel) support the client, are you willing to fix it, do you really care about your (paying) customers?

rgds
Robert
rosch
 
Posts: 19
Joined: 17 Apr 2013, 22:02

Re: SecureOffice PDF Annotations

Postby Kenneth » 14 Jan 2014, 16:28

We are in contact with Picsel and have made them aware of the situation. We are awaiting their fix for this issue and are continuing to ask them for feedback and an urgent fix for this bug. We apologize for any convenience this has caused.
Kenneth
 
Posts: 947
Joined: 29 Aug 2012, 15:11

Re: SecureOffice PDF Annotations

Postby Kenneth » 15 Jan 2014, 16:02

We heard back from them today and they have addressed the bug, committed a fix and are aiming to get us a new build this week.
Kenneth
 
Posts: 947
Joined: 29 Aug 2012, 15:11

Re: SecureOffice PDF Annotations

Postby rosch » 04 Mar 2014, 09:37

It has been a long way but finally the problem seems to be solved.
We upgraded to the latest build 670 on Android and iOS,
annotations are now being saved in a format so they can be printed with Adobe reader. :D

thanks and greetings
Robert
rosch
 
Posts: 19
Joined: 17 Apr 2013, 22:02


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