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SecureOffice PDF Annotations

PostPosted: 08 Oct 2013, 16:24
by rosch
Hello,

We just found a rather small but really annoying problem with secure office.
TeamDrive and Secure office is being used by several of our users to sign PDF files on their mobile devices while on the road.
The annotations are saved in a "version 2" :) and can be seen when opening the document later with Acrobat reader.
Unfortunately they cannot be printed with the document.:o The usual howto┬┤s for Acrobat reader do NOT help.

The problem is specific to TD SecureOffice, we found no problem with the "SignMyPad" App for instance.
We have to fix this soon, otherwise users will revert back to SignMyPad and Dropbox. :evil:

regards
Robert

Re: SecureOffice PDF Annotations

PostPosted: 08 Oct 2013, 16:26
by Kenneth
Thanks for the heads up on this situation. We will have to communicate this with Picsel, the creators of Smart Office, and try and find a solution.

Kenneth

Re: SecureOffice PDF Annotations

PostPosted: 21 Oct 2013, 15:55
by rosch
Any news on this issue?

rgds
Robert

Re: SecureOffice PDF Annotations

PostPosted: 23 Oct 2013, 15:50
by Kenneth
Unfortunately, no. We have contacted Picsel and are waiting to hear back from them regarding the issue

Re: SecureOffice PDF Annotations

PostPosted: 15 Nov 2013, 11:33
by rosch
Are there any news on this?

please help
Robert

Re: SecureOffice PDF Annotations

PostPosted: 15 Nov 2013, 12:33
by Kenneth
We haven't heard anything from Picsel regarding a fix for this issue. We are still waiting for this to be solved as well.

Re: SecureOffice PDF Annotations

PostPosted: 27 Dec 2013, 13:24
by rosch
We installed the new version 621/622 a few days ago, unfortunately the bug is NOT fixed.
Do you (Picsel) support the client, are you willing to fix it, do you really care about your (paying) customers?

rgds
Robert

Re: SecureOffice PDF Annotations

PostPosted: 14 Jan 2014, 16:28
by Kenneth
We are in contact with Picsel and have made them aware of the situation. We are awaiting their fix for this issue and are continuing to ask them for feedback and an urgent fix for this bug. We apologize for any convenience this has caused.

Re: SecureOffice PDF Annotations

PostPosted: 15 Jan 2014, 16:02
by Kenneth
We heard back from them today and they have addressed the bug, committed a fix and are aiming to get us a new build this week.

Re: SecureOffice PDF Annotations

PostPosted: 04 Mar 2014, 09:37
by rosch
It has been a long way but finally the problem seems to be solved.
We upgraded to the latest build 670 on Android and iOS,
annotations are now being saved in a format so they can be printed with Adobe reader. :D

thanks and greetings
Robert