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Android Phone lost with TD installed : what should I do ?

PostPosted: 01 Aug 2018, 14:23
by thieume2
Hello,

My wife has lost her Android phone with TD installed (and sensitive informations in the Spaces). What shall I do to avoid the stealth of data ?
- Changing TD password ?

What else ?

Remark : there is a PIN code on the phone.

Regards,
Matthieu.

Re: Android Phone lost with TD installed : what should I do

PostPosted: 03 Aug 2018, 10:03
by Kenneth
Change the password is a start. If you contact us and give us more information we can also wipe the device remotely. This would only work if you are still logged in. We could also delete the device from your list of devices. With this step you would not have to change your password but the next time the client connects to the server it will receive the information that the device has been deleted and the user will need to log in again. In this case, no information will be deleted.