Crash on iPad when going back to folder from document

Crash on iPad when going back to folder from document

Postby Renate_ » 12 Dec 2017, 13:49

Using TD on my iPad pro with iOS 11.1.2. When I browse to a document and then want to go back up to the folder the document is in, TD crashes and I have to restart it again completely. Luckily it's quite fast ;) but this is very annoying!
Renate_
 
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Re: Crash on iPad when going back to folder from document

Postby Renate_ » 12 Dec 2017, 13:50

BTW: fresh install of TD from the app store!
Renate_
 
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Re: Crash on iPad when going back to folder from document

Postby Rebootrequired » 20 Dec 2017, 19:24

Hi,

We use this application in a corporate environment and are also experiencing the crashing/lockup issues with the latest build of TeamDrive 4 Version 4.5.5 (Build 1822). This application is being used on an iPad with iOS version of 11.2.1 but also can be experienced with previous iOS versions of 11.0.3, 11.1.2, 11.2.0. Please release a fix for this issue ASAP.

When viewing a document within a space the back arrow is tapped to go back to the previous screen and the application immediately crashes.
When viewing a document within a space the back arrow is tapped to go back to the previous screen and the application locks up requiring a force close to be preformed.

Thank you.
Rebootrequired
 
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Re: Crash on iPad when going back to folder from document

Postby Kenneth » 21 Dec 2017, 11:19

We apologize for the inconvenience. We are working to remedy this issue as soon as possible.
Kenneth
 
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Re: Crash on iPad when going back to folder from document

Postby Rebootrequired » 21 Dec 2017, 15:30

Hi Kenneth,

Thank you for your reply, much appreciated. We are looking forward to this fix.
Rebootrequired
 
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Re: Crash on iPad when going back to folder from document

Postby Kenneth » 25 Jan 2018, 11:17

Please update TeamDrive. We released a new version and the bugs which caused the crashes should be fixed now.
Kenneth
 
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Re: Crash on iPad when going back to folder from document

Postby Rebootrequired » 25 Jan 2018, 15:43

Kenneth,

Thank you for the reply. Unfortunately the crashing issue still occurs with TeamDrive V. 4.5.5 and also with the Synqion V. of 4.5.6. Do you have another version that you are referring to?

Thank you.
Rebootrequired
 
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Re: Crash on iPad when going back to folder from document

Postby Renate_ » 25 Jan 2018, 18:17

This fixed the problem for me. Thank you Kenneth!
Renate_
 
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Re: Crash on iPad when going back to folder from document

Postby Kenneth » 26 Jan 2018, 09:56

Rebootrequired wrote:Kenneth,

Thank you for the reply. Unfortunately the crashing issue still occurs with TeamDrive V. 4.5.5 and also with the Synqion V. of 4.5.6. Do you have another version that you are referring to?

Thank you.


The TeamDrive version in the App Store is 4.5.7. I will have to ask my colleagues about the Synqion update. It seems like only an update for TeamDrive was built. I will be sure to ask to have a Synqion build with the fixes released.
Kenneth
 
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