by m2oswald » 22 May 2015, 19:20
Hi Kenneth. We're still having this problem, and it's getting more frustrating. We are now evaluating the software with a different computer, Windows 8 instead of Windows 7 this time, but the same issue. Sometimes it synchronizes, sometimes not. Right now it has not downloaded anything since Monday (today is Friday). When I go to Activities it says 616 downloading and the icon (with the arrows) is spinning. But it's not actually downloading anything. When I first start the client and list all the files, the blue progress bars start to move for the first set of files indicating that it's actually downloading. But the bars stop moving at about 50% and that's it. I've left it like this overnight but no change. The arrow icon continues to spin.
I've restarted TeamDrive many times (including killing it in the Task Manager). I've rebooted Windows many times. I've unchecked the Read-Only attribute in the Spaces Folder (and applied to all subfolders) many times, as I've found that sometimes this kick-starts the activity. I've completely run out of ideas. Is there perhaps a log file or something that I could look at, to see what is going on?
This isn't a problem on 3 other computers - they are working great. So I'm sure it's a setting within this computer, I just can't figure out what it could be. Any help would be greatly appreciated. Thanks so much.
Michael