Force refresh of Space

Re: Force refresh of Space

Postby Kenneth » 01 Jun 2015, 12:44

I do not see any log files from the username tchhoeun or from the e-mail address tchhoeun@renosubsystems.com. Log files can be sent via the TeamDrive client by going to the settings menu and using the 'support' option.

By the way, are you all commercial or non-commercial users?
Kenneth
 
Posts: 1216
Joined: 29 Aug 2012, 15:11

Re: Force refresh of Space

Postby m2oswald » 01 Jun 2015, 17:59

Hi Kenneth. Any news from the development team? Is there any other information I should send you? Thank so much for your help.

Michael
m2oswald
 
Posts: 10
Joined: 05 May 2015, 18:45

Re: Force refresh of Space

Postby Kenneth » 02 Jun 2015, 16:18

Kenneth wrote:I do not see any log files from the username tchhoeun or from the e-mail address tchhoeun@renosubsystems.com. Log files can be sent via the TeamDrive client by going to the settings menu and using the 'support' option.

By the way, are you all commercial or non-commercial users?
Kenneth
 
Posts: 1216
Joined: 29 Aug 2012, 15:11

Re: Force refresh of Space

Postby m2oswald » 03 Jun 2015, 00:57

Thanks Kenneth. I apologize - I didn't see your response when I posted my last reply. We're commercial users, but we realized that the person having the problem was actually logging on as non-commercial (he had forgotten to put in his license key). We uninstalled the program and then reinstalled the latest version, and entered the proper license. It's synchronizing right now - it's downloaded around 4000 files, and has 2000 left to go. We will leave it running overnight and I will let you know tomorrow whether it finished downloading everything.

Michael
m2oswald
 
Posts: 10
Joined: 05 May 2015, 18:45

Re: Force refresh of Space

Postby m2oswald » 03 Jun 2015, 17:49

Hi Kenneth. Just to let you know, everything is working now. Not sure if it was the uninstall/reinstall or switching from non-commercial to commercial, but everything seems to be working now. Thank you very much for your help with all of this.
m2oswald
 
Posts: 10
Joined: 05 May 2015, 18:45

Re: Force refresh of Space

Postby Kenneth » 05 Jun 2015, 12:02

Glad everything is up and running now.
Kenneth
 
Posts: 1216
Joined: 29 Aug 2012, 15:11

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