cannot invite new User

cannot invite new User

Postby rosch » 01 Dec 2015, 12:36

We have a new user in our team, for which we have created and activated a TD-account.
The user is able to log in, create spaces and invite other users.
But, for some strange reason, it is not possible to invite this user to existing spaces :?
There seems to be some problem when sending the invitation.
Error message -> "Fehler beim Einladen von xxxx in space yyyyy: Einladung konnte nicht an Benutzer xxxx gesendet werden"
Username and space with xxxx and yyyy replaced!

pls help
Robert
rosch
 
Posts: 18
Joined: 17 Apr 2013, 22:02

Re: cannot invite new User

Postby Kenneth » 01 Dec 2015, 13:32

Thanks for your message. We need more detailed information such as the username of the user you are trying to invite and the username of the user sending the invite. It would be good to send log files (from the client sending the invitation) as well.
Kenneth
 
Posts: 891
Joined: 29 Aug 2012, 15:11

Re: cannot invite new User

Postby rosch » 01 Dec 2015, 14:18

Thanks for your quick reply,
Of course, we did send the information and logfiles already via the "support feature" in the client. ;)

rgds
Robert
rosch
 
Posts: 18
Joined: 17 Apr 2013, 22:02

Re: cannot invite new User

Postby Kenneth » 01 Dec 2015, 16:55

Then it is possible that your request has already been answered.

Please refrain from sending support tickets and creating a forum post regarding the same issue as well.
Kenneth
 
Posts: 891
Joined: 29 Aug 2012, 15:11


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